N J HARKUS PLUMBING AND HEATING LIMITED, trading as NJ Harkus, is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect personal data when you visit our website or contact us.
1. Who We Are
This website is operated by N J HARKUS PLUMBING AND HEATING LIMITED, trading as NJ Harkus.
If you have any questions about this privacy policy or how we handle your personal data, you can contact us using the details provided on our website.
2. What Personal Data We Collect
We may collect and process the following personal information:
- Name
- Email address
- Telephone number
- Property address (where provided for service enquiries)
- Information submitted via contact, enquiry, or call-back forms
- Correspondence records
- Technical data such as IP address and browser information (see cookie policy)
We only collect personal data that is necessary to respond to enquiries or deliver our plumbing and heating services.
3. How We Use Your Information
Your personal data may be used to:
- Respond to enquiries and requests
- Provide plumbing and heating services
- Arrange appointments, call-backs, or quotations
- Communicate regarding ongoing or completed work
- Maintain internal records
- Improve our website, services, and customer experience
We do not sell, rent, or trade your personal data to third parties.
4. Lawful Basis For Processing
Under UK data protection law, we process personal data under the following lawful bases:
- Consent – when you submit a form or contact us
- Contractual necessity – to carry out the requested services
- Legitimate interests – to respond to enquiries and operate our business effectively
- Legal obligation – where we are required to do so by law
5. How We Store & Protect Your Data
We take appropriate technical and organisational measures to safeguard personal data, including:
- Secure email and communication systems
- Restricted access to personal information
- Reasonable protections against unauthorised access, loss, or disclosure
Personal data is retained only for as long as necessary to fulfil its purpose or comply with legal requirements.
6. Sharing Your Data
Your personal data may be shared only where necessary, including:
- With trusted subcontractors or service partners involved in delivering work
- With professional advisers such as accountants
- Where required by law, regulatory bodies, or legal processes
All third parties are expected to process personal data lawfully and securely.
7. Your Data Protection Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or restrict how your data is processed
- Request data portability
- Withdraw consent at any time
Requests can be made using the contact details provided on our website.
8. Cookies & Analytics
This privacy policy does not cover cookies in detail.
Please refer to our separate cookie policy for information on:
- Cookies used on this website
- Analytics and performance tools
- How to manage or disable cookies
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their privacy policies separately.
10. Changes To This Privacy Policy
We may update this privacy policy from time to time to reflect changes in legislation or business practices. Any updates will be published on this page.
Last Updated: January 2026.
